My AC started acting up so i started to make some calls, after contacting other service companies I was unable to get same day service. I called Total Comfort and Omar answered after a few questions he said he would call me right back. Naturally I thought I was out of luck. But I was wrong Omar called me shortly after to schedule a same day service. The technician was very helpful and informative and my AC got repaired the same day. Thank You Omar and Total Comfort!!!!!!
Brian S. of Riverside, CA
Our service technician Lance Eakins was extremely professional and was very respectful to both me and my husband. He was very skillful in evaluating our heating/cooling system and explained very clearly how to operate our thermostat to make our system run smoothly and efficiently.
You’re the best Lance!!
Maria R. of Chino Hills, CA
I requested a service call from Total Comfort and was very pleased by the service. The technicians were courteous, helpful and thorough. Lance is a air conditioning guru! He was kind enough to explain my system to me and was very complete with his trainee.
Ava G. of Aliso Viejo, CA
I was taken back by such courteousy by customer service they were really helpful to my questions and my concerns. And the gentleman spoke to me in layman’s terms and not giving me any sales mumbo jumbo. I wanted to say thank you to both you Total Comfort and the gentleman I spoke to named Omar. Keep up the good work!
Daryl L. of Mira Loma
I’ve lived in my new house for 6 months now and the AC is running fantastic. They were the ones who installed the system for the home builder. I was so happy with the design and the the way they installed the system that I decided to call them up and ask what type of air quality system I could put in my home.
There were so many options, so they sent James Smith out who is the Field Supervisor. I was extremely impressed with his knowledge. He was very friendly and answered all of my questions. I then decided to go with a GREAT air quality package that the whole family will benefit from and he gave me a great price. He also stands behind his work and has great guys working for him.
The following day after ordering the air quality package, Edgar V showed up and couldn’t be any more professional. He was polite, knowledgeable and took great care of our family. He did a fantastic installation and took before and after photos so I could see exactly what he did. He double checked it work and made sure the work was done right. Great install! He also set up my new thermostats and spent a lot of time making sure everything worked and that everything was done correctly.
Because of James and Edgar, I had Total Comfort come to my in-laws house the following week as they gave me a free maintenance for them (what other company does that?!). Jose V came today and was just as nice, just as professional and just as honest as James and Edgar. It was 96 degrees outside and Jose V was working around the AC unit and in the attic for over an hour and did a fantastic job testing, analyzing, and trying to fix all the issues my in-laws had at NO COST! He explained everything to them and did a great job!
The bottom line is… The original system they put in my house was done right and works great, the air quality package I put in was top of the line and of top quality, the service done on my in-laws house was honest and professional. The three guys who came over (James Smith, Edgar V, and Jose V) couldn’t be any more honest, professional, and hard working!
If your looking for an HONEST company, with extremely consistent professional workers, that show up on time and give the lowest price I could find, definitely use Total Comfort.. You will be VERY happy. Not to mention, with my new air quality system, James gave me a maintenance plan for free to make sure my AC is working year round! What AC company does that! Great job Total Comfort and GREAT job James, Edgar and Jose! Keep up the good work.
Wad S.
Your service guy Matt was very professional and thorough. He’s a great representative for your company! Matt’s diagnosis was condenser replacement so please forward a quote for the
work on Monday. I need to get this approved by Kevin Kimball prior to you doing the work so plan on doing the install later in the week.
Again, no discounts or special treatment, other than the great quality work and service your company always performs!
Thanks again Steve!